Customer Service Representative - State Farm Agent Team Member
Glenside - PA
Customer Service Representative - State Farm Agent Team Member
Full Time • Glenside - PA
Responsive recruiter
Replies within 24 hours
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
- Competitive salary
Insurance Customer Service Representative – Inside Sales
Stephanie Raieta State Farm Agency
3000 Mount Carmel Avenue, Glenside, PA 19038
Full-Time | In-Office | Base Salary + Commission + Performance Incentives
3000 Mount Carmel Avenue, Glenside, PA 19038
Full-Time | In-Office | Base Salary + Commission + Performance Incentives
Deliver Great Service. Build Relationships. Grow Accounts.
Stephanie Raieta State Farm is seeking a friendly, motivated Insurance Customer Service Representative to join our Glenside agency as a Customer Relations Representative.
This is a service-focused position with a required inside sales component. We're looking for someone who genuinely enjoys helping customers, solving problems, and building lasting relationships while confidently identifying opportunities to provide additional insurance protection.
This is not a service-only role. Successful team members must be comfortable transitioning customer conversations into inside sales opportunities, asking for the business, and working toward established sales goals.
Licensing Requirements
- Property & Casualty license must be obtained before your first day with the agency.
- Life & Health licenses are required and must be obtained within the agency's established timeframe after starting if not already held.
- Licensing guidance, study resources, and support are provided throughout the process.
- Already licensed candidates are encouraged to apply.
What You'll Do
- Deliver exceptional customer service through phone, email, and in-office interactions.
- Assist existing customers with policy changes, billing questions, renewals, and coverage inquiries.
- Provide professional, empathetic support with claims-related questions and follow-up.
- Build strong customer relationships that encourage loyalty and retention.
- Conduct proactive account reviews to identify coverage gaps and additional insurance needs.
- Transition service conversations into appropriate inside sales and cross-selling opportunities.
- Quote, recommend, and sell Auto, Home, Renters, Life, and other available insurance products, as appropriately licensed.
- Confidently ask for the sale and follow up on quotes and opportunities.
- Meet established customer service, retention, and inside sales production goals.
- Maintain accurate customer records and collaborate with agency team members.
What We're Looking For
- Genuine passion for customer service and helping others.
- Strong communication, active listening, and problem-solving skills.
- Friendly, patient, and professional approach to customer interactions.
- Confidence recommending insurance products and engaging in sales conversations.
- Comfortable with proactive outreach, cross-selling, and asking for the business.
- Organized, dependable, detail-oriented, and accountable.
- Motivated by both customer satisfaction and measurable sales goals.
- Coachable, positive, and team-oriented.
- Previous insurance, customer service, account management, or sales experience preferred.
- Ability to meet licensing requirements and work in-office.
Why Join Stephanie Raieta State Farm?
- Competitive base salary plus commission and performance incentives.
- Service-focused role with meaningful inside sales opportunities.
- Full licensing guidance and support.
- Ongoing training, coaching, and professional development.
- Supportive team environment focused on customer relationships.
- Opportunities for long-term career growth.
Equal Opportunity Employer
Stephanie Raieta State Farm is an equal opportunity employer committed to creating a welcoming and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
Compensation: $50,000.00 - $70,000.00 per year
Do you want a career and not just a job?
We are a growing agency with big dreams and lots of potential. If you want to work in an environment that is fun, challenging, and rewarding, then Stephanie Raieta - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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